Meet the eLi Team

Our Team

The Office of eLearning & Innovation (eLi) leads the College in the planning, development, and implementation of technology innovation in support of teaching and learning. The Office is responsible for supporting e-learning college-wide including online learning, hybrid learning and other e-learning modalities, as well as its application to classroom-based learning.

Kelvin Bentley, Ph.D., Associate Vice President, eLearning & Innovation
Melanie Thompson, Coordinator II
Jewel Sray, Part-Time Coordinator
Donna D’Amico, Administrative Coordinator

eLearning Support Team
The eLearning Support Team is responsible for faculty and student support of the Learning Management System and related eLearning technologies like synchronous web-conferencing technologies and rich development tools.

Charles Dull, Ph.D., Assistant Dean, eLearning & Innovation
Michelle Watson, Manager, eLearning Support
Lorelei Hoover, eLearning Technology Support Specialist
Charlean King, eLearning Technology Support Specialist

Instructional Design & Quality Team
The Instructional Design and Quality Team is responsible for creating effective and efficient online experiences for students in a variety of learning models.  The team works with instructional design and development from large, college-wide projects to individual courses.

Danielle Budzick, Director, Innovative Learning Design & Quality
Jeanette Evans, Technical Writer
Cheryl Knight, Interim Course Production Specialist

eLearning Technology Team
The eLearning Technologies Team is responsible for the technical end of eLearning and eLearning-based technologies including the LMS, integration with other college-wide systems, programming for specific projects and web-based development, and back-end user support for these systems, as well as the innovation and emerging technologies focus of the college.

Sasha Thackaberry, Director eLearning Technologies
Genevieve Mathieson Kilmer, Learning Systems Administrator
Susan Berry, eLearning Technology Support Specialist
Jeffrey Ballinger, Web Applications Developer


Dr. BentleyKelvin Bentley, Ph.D., Associate Vice President, eLearning & Innovation,, 216.987.4577

Dr. Kelvin Bentley has over 12 years of experience leading online learning initiatives at the director and dean levels at 2- and 4-year institutions. Dr. Bentley earned a PhD from the University of Delaware in 1999 with a major area concentration in clinical psychology. He became involved in online courses when he developed his first online courses in 2001 when he served as the coordinator of the first fully online Bachelor of Science program in Psychology at Northwestern State University.

Dr. Bentley’s professional interests include quality assurance in online education, learning analytics, and best practices in instructional design. Dr. Bentley has been active as a Quality Matters peer reviewer since 2006 and he has served as a consultant in online education working with companies such as Eduventures, Blackboard, and most recently, Acatar, a new educational technology start-up company helping schools like Carnegie Mellon University develop new online courses and programs.

Dr. Bentley’s most recent honors include serving on the Fulbright Specialist roster for 2010-2015 and being selected to be a Fulbright Specialist who offered faculty workshops on best practices in online course design, development and facilitation at the University of Antioquia in Medellin, in September 2010.

MelanieMelanie Thompson, Coordinator, eLearning & Innovation,, 216.987.3428

Melanie organizes activities related to state authorization for Tri-C distance learning. She coordinates consortium partnerships and assists in planning a variety of distance learning focused events across the college and its networks. Melanie brings experience from eLearning and innovative commerce start-ups, business and non-profits. She has focused expertise in process design and managing online resources. Her degree is in Business Administration from the University of Mount Union.

JewelJewel Sray, Part-Time Coordinator, eLearning & Innovation,, 216.987.4657

Jewel Sray has over twenty-five years’ experience as an executive assistant and spent five years as the Trade Show Coordinator for an international trucking corporation.  Jewel has been with Tri-C in the eLearning Department for five years.  Originally responsible for the coordination of Technology Training Institute,  two-day seminars held on campus for training faculty to teach online and blended learning courses, Jewel now tracks the Workshop training which is held completely online.  Jewel also assists the Leadership team in organizing their calendars, coordinating department events and conferences.

 Jewel earned her AS in Office Administration from Lakeland Community College and her BS in Office Management from Meyers College.

DonnaDonna D’Amico, Administrative Coordinator, eLearning & Innovation,, 216.987.0238

Donna is the administrative coordinator for Dr. Bentley and provides administrative support for the Office of eLearning and Innovation.  She handles all of the administrative duties, including budget, managing calendars, and data tracking. She assists Dr. Bentley with various projects and supports the departmental initiatives. With over 10 years private-sector accounting experience she uses her skills to manage the budget , prepare the consolidated annual budget, and related documents for the eLi team. Donna received her MBA and BA in business and communications from Baldwin Wallace Unversity.

eLearning Support Team

Dr. DullCharles Dull, Ph.D., Assistant Dean, eLearning & Innovation,, 216.987.4677

Dr. Charles (Chuck) Dull has been involved in Education and Accreditation for over 11 years, in academic (two-year and four-year institutions) and Accreditation with The Higher Learning Commission. He was also part of the early operations of the AQIP program. Prior to being involved in Education he was involved in the private section in Operations Management, Marketing and Training. Dr. Dull currently serves as the Assistant Dean for eLearning & Innovation at Cuyahoga Community College (Tri-C), and has responsibility for program support and development. He has extensive experience as an administrator, adjunct faculty, student, along with management and design of online.

Dr. Dull received his Ph.D. in Education/Higher Education Administration from Capella University. He also received a MBA and Bachelor’s in Business Administration from Youngstown State University

MichelleMichelle Watson, Manager, eLearning Support,; 216.987.0217

Michelle Watson is the Manager of eLearning Support in the Office of eLearning and Innovation.  Currently, she collaboratively develops and implements eLearning initiatives for distance learning students. Michelle brings with her four years of experience within higher education, which includes student enrollment and advisement, online learning, and faculty services administration.  Prior to being involved in higher education, she was involved in the private sector where she spent over eight years in supervision, administration, and human resources management.

Michelle has a M.S. in Leadership from Grand Canyon University and a B.A in Human Resources Development from Notre Dame College of Ohio.

LoreleiLorelei Hoover, eLearning Technical Support Specialist,, 216.987.3612

Lorelei Hoover has over four years’ experience in online learning, serving primarily as a support contact for distance and online learning initiatives. In the Department of eLearning and Innovation, Lorelei provides technical support to students and faculty using Blackboard for their online classes. In addition to providing support for online classes, Lorelei has been an online student in both undergraduate and graduate classes.

Lorelei is pursuing her master’s in Library and Information Science from Kent State University. She holds a graduate certificate in Online Teaching and Learning from Kent State University and a BA from Edinboro University of Pennsylvania.  Her interests are online learning, educational technology, instructional design, human computer interaction, and collective intelligence.

CharleanCharlean King, eLearning Technical Support Specialist,; 216.987.3242

Charlean received an AAB from Cuyahoga Community College with concentration in Information Technology.  She has over 30 years of experience in higher education, customer service and support.  She also has eleven years of training experience using pc applications, Service Desk software, and phone systems.

Instructional Design and Quality Team

DanielleDanielle Budzick, Director, Innovative Learning Design & Quality,, 216.987.3400

Danielle Budzick has over seven years of experience in online learning, instructional design and development, and professional development programming.  Danielle leads the team that supports faculty in the design and development of quality online and blended courses. Prior to this role, she served as the Interim District Director for Teaching, Learning, and Academic Professional Development, where she was responsible for faculty development initiatives and programs across the college.  Danielle has been at the college since 2007.  She also has taught Business Communications as an Adjunct Faculty member of the Western Campus since 2010.

Danielle is pursuing her doctorate in Educational Leadership and Management from Capella University.  She earned M.Ed in Adult Learning and Development from Cleveland State University and is a proud undergraduate of The Ohio State University.   She has been recognized by the League for Innovation with the Innovator of the Year Award, and received both the Hermes Gold Award and the Communicator Award for Interactive Multimedia.  Danielle is a graduate of the Mandel Leadership Program, and a certified Quality Matters Trainer and Master Reviewer.

JeanetteJeanette Evans, Part-Time Technical Writer/Analyst,, 216.987.3670

Jeanette Evans has been involved in communication work for over 15 years in academic, corporate, and nonprofit environments. She received her MS in technical communication management from Mercer University. In her current role, Jeanette creates technical documentation and manuals that support faculty, student, and system needs and learns systems from a user perspective to determine the best way to communicate how-to’s. Her work at Tri-C also involves developing a documentation management system and determining the best ways to communicate technical information, as she creates, edits, and maintains existing and new content, documentation, aids, and manuals with appropriate order, clarity, conciseness, priority, style, terminology, and dates.

In addition to her work experience, Jeanette also taught technical communication at Tri-C in a technical communication certification program and published articles in Intercom, the magazine of the Society for Technical Communication (STC).

CherylCheryl Knight, Interim Course Production Specialist,, 216.987.4979

Cheryl joined the college in January as the Instructional Designer.  Since her joining the team, Cheryl has been extremely active in the production of the Math MOOC, the Anatomy and Physiology Simulation, and prepping faculty for Quality Matters reviews.  Cheryl has several years of experience creating organized educational programming including project management from inception through implementation, technical writing and research, curriculum design, face to face training, and online course layout and design.  She has a BA in Spanish and Education an M.Ed in Adult Learning and Development, both from Cleveland State University. She has worked in the K12 system implementing foreign language learning programs, as well as collaborating as an instructional systems designer on large scale military and department of defense online learning programs.

eLearning Technologies Team

SashaSasha Thackaberry, Director, eLearning Technologies,, 216.987.3649

Sasha leads eLearning technical projects, including those integrated with and impacting Blackboard Learn, the college’s LMS, as well as other learning technologies.  She supports team-wide eLearning initiatives from a holistic standpoint, seeking solutions to institutional challenges through innovation. She proposes and advocates for new strategies, technology applications, and innovative learning projects.  In her previous position as the Manager of Next Generation Learning, she led teams for specific pilots and implementations of new forms of technology integration from an effective learning design focus. Prior to that role, she was the Senior Instructional Designer for eLi, where she worked with faculty to design online and hybrid courses that incorporated sound design principles and are student-centric.

She has articles published in Distance Learning Magazine and eLearn Magazine, and an effective practice for a Faculty Instructional Design Toolkit in SLOAN-C’s repository of best practices. With a background in education, development, and the arts, she looks for creative solutions to increase student success. She is currently working on her PhD in Educational Administration, Higher Education at Kent State University. Her personally professional page can be found at:

GenevieveGenevieve Mathieson Kilmer, Learning Systems Administrator,, 216.987.4691

Genevieve Mathieson Kilmer is responsible for the administration, oversight, and support of Blackboard, Adobe Connect, Camtasia Relay and other eLearning technologies.  Genevieve has worked in the eLearning, instructional technology and faculty support fields for more than 12 years, and as a Blackboard administrator for more than 10 years. She joined the Office of eLearning & Innovation in July, 2010. Genevieve received her B.A. in physics and history and M.A. in the History of Science, Technology, Environment and Medicine from Case Western Reserve University.

Genevieve is a founding member and leader of the Ohio Blackboard User Group, and a participant in the 2013-2014 Mandel Leadership Development Program at Cuyahoga Community College.

Susan BerrySusan Berry, eLearning Technology Support Specialist,, 216.987.4143

Susan Berry comes to the Office of eLearning & Innovation with a diverse background.  A former Tri-C student and entrepreneur, Ms. Berry received her BA and MA in Philosophy from Case Western Reserve University.  During her time with Case, Ms. Berry was the recipient of the Truman Handy Award, and a scholarship from the Flora Stone Mather Alumni Association. Ms. Berry has ten years of experience in Higher Education, including work in Development Research, direct student services, and classroom instruction. Ms. Berry volunteers offering pre-college counseling to under-represented students in the Cleveland Municipal and East Cleveland School districts.

Jeff BallingerJeffrey Ballinger, Web Applications Developer,, 216.987.5463

Jeff is a Purdue University Alum with his Bachelor of Science degree in Computer Graphics Technology. He brings with him over 8 years experience in higher education, which includes the development of interactive eLearning assessments, facilitating classroom instruction, and leading the support of technology. Jeff has a passion for mobile and web application development as well as 3D modeling and animation.

cuyahoga community college


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