ProctorU is a live remote proctoring service that allows students to take their exams from anywhere using a webcam and a reliable internet connection. Here at Tri-C ProctorU can be used for online courses and is available to fully online students for a maximum of two tests, per semester, per class. Students who are not fully online can pay for this service or take the test in one of the testing centers at any Tri-C campus.
Should you as a faculty member have any difficulty while using the service, call the Proctor U support desk at 855-772-8678 and select option #2 from your touch tone phone. You may also contact Proctor U directly through Email at: email@example.com
Below is the suggested PROCTOR U syllabus language for students taking online classes:
As an Online TRI-C student you may be required to take Online Tests which are proctored by a 3rd party. Often the proctored test is in the form of a midterm or final exam. TRI-C has contracted with Proctor U to provide this service to our students. Each fully online student will be allowed to take two tests, free of charge, in each online class he or she is required to take.
***Do NOT call the TRI-C support desk as they will be unable to help you while taking a proctored test.
If you are having difficulty using PROCTOR U in an online test, please contact PROCTOR U directly at 855-772-8678 and from your touch tone phone select option #1. Someone from PROCTOR U will assist you. Students also may email the Proctor U support desk at firstname.lastname@example.org
With the latest upgrade of Blackboard, there are two known issues that may affect faculty’s Blackboard course site development:
Blackboard/Respondus integration – Respondus, the test creation tool that links to Blackboard, has a known issue with uploading tests into Blackboard. If you need help uploading Respondus tests into Blackboard please email email@example.com and help will be arranged.
Adobe Presenter upload to Blackboard – Adobe Presenter is an add-on to PowerPoint for integrating audio and interactivity into a PowerPoint presentation. If you are trying to upload an older Adobe Presenter file to Blackboard through using ShareStream, make sure the original PowerPoint is a .pptx file and not a .ppt file. Older versions of any PowerPoint presentation need to be upgraded to the latest version prior to adding the presentation into Sharestream.
SoftChalk is an award winning content authoring software for creating interactive lessons.
Friday, September 9, 2016
Metro Campus MHCS 223
SoftChalk – Creating Lessons – Building a Foundation
9 am – 12 pm
Learn from the SoftChalk corporate trainer the basics of SoftChalk Cloud and Create. Receive an overview of numerous activities and objects you can create to add interactivity to your stylized lessons. You’ll have the opportunity to make and take activities in this hands – on workshop which you can use in your Blackboard course site as scored or unscored items. Learn how to create a SoftChalk ebook and reusable learning objects to share with your colleagues. Receive personal assistance from the Centers for Learning Excellence (CLE) staffers during this session.
SoftChalk – Creating Lessons – Beyond the Basics
1- 4 pm
Learn from the SoftChalk corporate trainer deeper learning activities including quiz groups, branching lessons, working with equations, polling and much more. Additionally, there will be plenty of time to create your own lessons in this hands – on workshop with the help of the SoftChalk trainer and the Centers of Learning Excellence (CLE) Instructional Technologists.
Walk-ins welcome or enroll in TEC for stipend/service credit.
Need help with the new student attendance reporting procedure? Blackboard can assist. This video from the Metro campus Center for Learning Excellence (CLE) outlines how to run a Blackboard Course Activity Overview report to substantiate online student attendance given the new Tri-C attendance reporting procedure.
By running the Blackboard report, you’ll be able to tell if your students logged in twice in a week and use that information for the Attendance Tracker located on the Faculty tab of My Tri-C Space.
For assistance and support regarding this Blackboard report, visit a convenient campus CLE or contact Online Technical Support at (216) 987-4257.
Blackboard at Tri-C was upgraded to a new version and new hardware on May 19-20, 2016. While there are not many changes to the functionality and design for faculty and students, here are a few new and newly resolved issues to note:
New Known Issues
- Discussion List View vs. Tree View: The Tree View option in Discussions doesn’t persist when going into a thread and back out. The view will revert to List View
- Grade Center Columns show Extra Decimal Places: The decimal places for percentages are displaying out to 4 places in the Grade Center for weighted and calculated columns.
Newly Resolved Known Issues
- Collaboration (Virtual Classroom & Chat) Not Available – Resolved: The Collaboration tools are again available in Blackboard. Faculty who need collaboration functionality for their courses are still encouraged to use WebEx, a powerful online meeting and collaboration tool available at the College for both faculty and students. For more information and to get started with WebEx, visit http://itservices.tri-c.edu/network/webex-for-faculty-and-staff.html
- Cannot Include Received Attachment when Replying to or Forwarding Course Message – Resolved: Faculty and students replying to or forwarding a course message can now include the received attachment with their reply message.
- Delayed course creation – Resolved: Course creation was delayed after the Blackboard upgrade, but is now fully functional. There may be continued slight delays due to higher than usual course request volume before the summer semester begins on May 31.
Additional updates to the status of new and resolved known issues will be available at https://elearningandinnovation.com/faculty-resources/known-issues/. Updated help and support documents are available on the Online Learning pages at http://www.tri-c.edu/online-learning/elearning-technologies/index.html for both Students and for Faculty.
For further assistance with Blackboard Learn, the Online Technical Support team can be reached via phone or email:
- Call 216-987-4257
- Email eLiFacultySupport@tri-c.edu or eLearning@tri-c.edu
The College is upgrading to a newer version of Blackboard. When the upgrade is complete, faculty and students will not experience significant differences from the functionality and design of the current version, but the system will be operating on new hardware. Please take note of the following upgrade activities as we work to implement the upgrade:
- Starting at 12:01am on Thursday, May 19th and continuing through May 20th, Blackboard Learn will be offline and unavailable to students, faculty and staff. The extended outage will allow the infrastructure changes to be completed. Note that faculty preparing course sites for Summer will not be able to access the system during the upgrade.
- The upgraded Blackboard Learn will be available again on Saturday, May 21st.
If you need assistance with Blackboard Learn, the Online Technical Support team can be reached via phone or email:
- Call 216-987-4257
- Email eLiFacultySupport@tri-c.edu or eLearning@tri-c.edu
Additionally, help documents will be available on the Online Learning pages at http://www.tri-c.edu/online-learning/elearning-technologies/index.html.
The University of Akron is offering a free “Applying the Quality Matters Rubric (APPQMR)” workshop on April 22, 2016 from 8:00 am to 4:00 pm. This workshop will explore the Quality Matters project and processes and will prepare you to be part of an initiative that positively impacts the design of online/blended courses and ultimately, student learning and success. Registration is required and there are only a limited number of seats available so register now! See “How to Register” below and log into MyQM to register to register now! Contact Cheryl Knight (216-987-4979 or firstname.lastname@example.org) for the Rubric Workbook that you should bring with you.
QM is designed to improve the quality of online and blended courses by establishing a peer-reviewed quality assurance review process. You will become familiar with the Quality Matters standards and participate in a practice peer course review of an online course using the review tools. Participants in this hands-on workshop can be online/blended instructors, instructional designers, and/or faculty members & faculty developers. After successfully completing this workshop, you will be eligible to move into the Online Peer Reviewer Certification. In addition, you will gain ideas to improve your own courses using the QM Standards.
How do I register: Log into MyQM. SELECT: Workshop – Register, Dedicated Training, find the corresponding workshop date, click on Register link.
Location: The University of Akron, Leigh Hall 414.
Time: 8:00 am to 4:00 pm, (lunch is not provided).
Who should attend: faculty who are interested in improving the quality of online/blended courses and faculty who are in becoming a peer-certified reviewers.
What is covered in the workshop: The workshop will cover the underlying principles of QM; the critical elements of the QM quality assurance program, including QM Rubric, materials, processes, and administrative components; how to apply the 5th Edition QM Rubric to review online courses; applying the concept of alignment; writing helpful recommendations for course improvement and much more.