Updates on Blackboard for Summer 2016

Blackboard at Tri-C was upgraded to a new version and new hardware on May 19-20, 2016.  While there are not many changes to the functionality and design for faculty and students, here are a few new and newly resolved issues to note:

New Known Issues

  • Discussion List View vs. Tree View: The Tree View option in Discussions doesn’t persist when going into a thread and back out. The view will revert to List View
  •  Grade Center Columns show Extra Decimal Places: The decimal places for percentages are displaying out to 4 places in the Grade Center for weighted and calculated columns.

Newly Resolved Known Issues

  • Collaboration (Virtual Classroom & Chat) Not Available – Resolved: The Collaboration tools are again available in Blackboard.  Faculty who need collaboration functionality for their courses are still encouraged to use WebEx, a powerful online meeting and collaboration tool available at the College for both faculty and students. For more information and to get started with WebEx, visit http://itservices.tri-c.edu/network/webex-for-faculty-and-staff.html
  • Cannot Include Received Attachment when Replying to or Forwarding Course Message – Resolved: Faculty and students replying to or forwarding a course message can now include the received attachment with their reply message.

Other Issues

  • Delayed course creation – Resolved: Course creation was delayed after the Blackboard upgrade, but is now fully functional. There may be continued slight delays due to higher than usual course request volume before the summer semester begins on May 31.

Additional updates to the status of new and resolved known issues will be available at https://elearningandinnovation.com/faculty-resources/known-issues/. Updated help and support documents are available on the Online Learning pages at http://www.tri-c.edu/online-learning/elearning-technologies/index.html for both Students and for Faculty.

For further assistance with Blackboard Learn, the Online Technical Support team can be reached via phone or email:

  • Call 216-987-4257
  • Email eLiFacultySupport@tri-c.edu or eLearning@tri-c.edu

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