More Information about ProctorU

ProctorU is a live remote proctoring service that allows students to take their exams from anywhere using a webcam and a reliable internet connection. Here at Tri-C ProctorU can be used for online courses and is available to fully online students for a maximum of two tests, per semester, per class. These tests can be in the form of two 31-60 minute exams OR one 61-120 minute exam free of charge. Any additional exams taken with ProctorU must be paid for by the student. The cost will be $15 for a 31-60 minute exam or $25 for a 61-120 minute exam. Students who are not fully online will be asked to pay for this service or take the test in one of the testing centers at any Tri-C campus.

Should you as a faculty member have any difficulty while using the service, call the Proctor U support desk at 855-772-8678 and select option #2 from your touch tone phone.  You may also contact Proctor U directly through Email at: facultyhelp@proctoru.com

Below is the suggested PROCTOR U syllabus language for students taking fully online classes:

As an Online TRI-C student you may be required to take online tests which are proctored by a 3rd party. Often the proctored test is in the form of a midterm or final exam. TRI-C has contracted with Proctor U to provide this service to our students.  Each fully online student will be allowed to take up to two tests, free of charge, in each fully online class. The tests can be two 31-60 minute exams OR one 61-120 minute exam free of charge. Any additional exams taken with ProctorU must be paid for by the student. The cost will be $15 for a 31-60 minute exam or $25 for a 61-120 minute exam.

Note: It would be best to test your computer out at http://www.proctoru.com/testitout before scheduling your exam. This test will take a few minutes to complete. You should have a wired connection to the internet, a webcam and a microphone (A tablet will not work)

***Do NOT call the TRI-C support desk as they will be unable to help you while taking a proctored test.

If you are having difficulty using PROCTOR U in an online test, please contact PROCTOR U directly at 855-772-8678 and from your touch tone phone select option #1.  Someone from PROCTOR U will assist you.  Students also may email the Proctor U support desk at help@proctoru.com

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