Category Archives: browsers

Chrome Problem and Fix on Administrative Computers

If you have been experiencing problems with PDFs displaying in Chrome (Google’s browser), Flash content and Shockwave, a solution has been pushed to administrative computers by ITS.  It should now be resolved.  If you are having problems with this still, you can contact the college’s helpdesk.  However, we are available to help with browser issues that impact Blackboard or other eLearning technologies.  You can email us at eLifacultysupport@tri-c.edu, or at (216) 987-4257.

A big shout out to George Kanieski for working on the resolution! – Sasha

Internet Explorer 11 Issues in Blackboard

Faculty and Students are advised not to use Internet Explorer 11 to access Blackboard at this time. Microsoft released an update to IE11 on February 11 that can cause the web browser either to crash or become unresponsive when accessing Blackboard course sites. The Office of eLearning & Innovation is working with ITS and Blackboard to address the issue. Additional updates will be posted to the blog as soon as they are available. In the meantime, anybody who uses Internet Explorer 11 is encouraged to use an alternate browser such as Firefox or Chrome.