Category Archives: issue

Camtasia Relay Update

A couple items relating to the status of Camtasia Relay:

  1. You don’t need to use portable recorders anymore on the Academic Image:)
  2. We had a system error today where 14 recordings were temporarily held.  Everything is working again.  Those recordings have been successfully processed.
  3. If you use a RevoLab microphone for your lecture capture – there is a problem with the computer not recognizing the microphone as the default recording and playback device.  The Learning Commons provided this solution:  Instructors must plug the RevoLabs base into the USB port and RESTART so the system can load the RevoLabs driver on startup. If the computer is already shut down, simply plug the base in and start up.
  4. Following testing, we have enabled a captioning profile for Camtasia Relay.  If you select this captioning profile (designed for accessibility purposes), note that only the Flash Video is captioned.  You will have to review and release your captioning transcription before the recording will be processed.  Please find step-by-step info here.  If you have questions about this, please contact us

With many thanks to Bill Fogarty and John Francway for their assistance, as well as Genevieve and Jeff Ballinger for their rapid responseJ  If you have any issues with these items, please contact us at: or 987-4257 so that we can get started on a solution for you. – Sasha

Camtasia Relay publishing error

We are currently experiencing a problem publishing from the Camtasia Relay server. Users are seeing the error: The presentation below failed to publish because the account information is incorrect or missing. Presentations are being successfully uploaded to the server, but are not being processed.

Once the issue is resolved, Camtasia Relay users will be notified by email when the presentations have been processed.

UPDATE – Adobe is on the Case

UPDATE (posted 1:30 PM 12-23-13).

We’ve been working nonstop to resolve the final lingering issues with Adobe and the recorded webinars.  The system will be off-line for the next few hours in an attempt to have Adobe implement a solution.

Again, we appreciate your patience as we work to solve this with minimal disruption to teaching and learning.


Adobe themselves are actively working on solving the remaining upgrade issues.  It appears that most of the time recorded webinars function as intended, however occasionally we run into one that does not.

If you are experiencing this, please let us know the following information:  browser used, public link, the link for where the recording is when you are logged into Adobe Connect.

View the new Adobe Connect 9 documentation below

With thanks!


For Faculty: Access of Content Collection Issues

We have found a known issue relating to student access of the Content Collection. ITS is working to resolve this on the back end, and the issue should be solved for Spring 2014 classes. We have posted detailed information on the Known Issues Page under Faculty Resources. Or, click here to be redirected to that page. On that page, find “Content Collection Student Access” in the list of known issues for a PDF document with details and a step-by-step temporary solution until the programmatic solution can be implemented.

Camtasia Relay – Temp Solution for Fall 13

After working with the Learning Commons, there appears to be no way for them to reinstall the Camtasia Relay software on the Academic Image successfully. When the new Academic Image for Spring 14 is created, we will again be asking them to include the software on the Academic Image.

Our best temporary solution for Fall 13 remains the use of the portable recorders.

We appreciate your patience with this as we work with the Learning Commons to improve future installs.

Is Your Browser Supported in Blackboard?

Are you accessing Blackboard from outside college computers?  If so, check out this link:  It provides a detailed list of browsers, operating systems, and their compatibility with our version of Blackboard.

Some old technologies are not supported by Blackboard:

  • Internet Explorer 6, 7
  • Firefox 1.x, 2.0, 3.0, 3.5, and 3.6
  • Safari 2.0, 3.x, and any version on Windows
  • Windows XP 64-bit
  • Mac OSX 10.3, 10.4, 10.5
  • Java 5, although it may continue to work

Copy/Cut/Paste Functionality Update

Trouble copying and pasting in Blackboard text editor?  On the Academic Image, we recommend using Internet Explorer, which seems to have the fewest issues.

If you or your students have been experiencing difficulties in browsers with the copy/paste functionality, be sure to use the keyboard shortcuts, which appear to be fully functional on all three versions of the browsers installed on the Academic Image when copying/pasting from a document into the browser.

In Firefox and Chrome, it does not work to copy/paste from one part of the browser to another.   You can use the workaround to copy from either browser, paste into Word, then recopy from Word, and paste into the text editor window in the browser.

When copying/pasting from documents, the keyboard shortcuts appear in pop-up boxes when cut/paste is attempted via right-click in the body of the text editor. See the picture below.

Cut Paste Copy Screenshot

Use the following keyboard shortcuts to resolve this issue:

  • To copy:  Control + C (or Command + C)
  • To paste:  Control + V (or Command + V)
  • To cut:  Control + X (or Command + X)