Category Archives: known

Blackboard Scheduled Maintenance

Our next scheduled maintenance window will be on Thursday, Feb. 2, 2017 beginning at 1:00 am and estimated completion by  7:00  am.

In an effort to increase performance, stability and security for Blackboard the normally scheduled maintenance window for will need to be extended for a few hours. Recent security concerns have driven Blackboard to release this update ahead of the normal release schedule and is strongly urged to apply this update at our earliest convenience. We acknowledge the shutdown length poses an inconvenience for many, but it is crucial to address the concerns.

Along with the important Security updates this particular update will also resolve a few of our issues that have just recently become an annoyance with faculty and OLAT. We acknowledge the fact that these workarounds are not perfect. These workarounds will not be needed after the shutdown.

In the interim, when dealing with the discussion board issue, faculty have a few options:

Issue 1: Involves an access denied error when attempting to access an unavailable discussion board.

1.)           Make the discussion board available, make your changes, then make it unavailable again (if desired).

2.)           If you don’t want the students to post yet or no longer want the forum to be available for students to post to, use the manage option from the pull down menu and make all of your students readers instead of participants. This will limit the students from making any new postings, while leaving the discussion board available for them to read, review, and learn from their peer’s posts.

3.)           If grading an unavailable discussion board, grade using the option in the pull down menu or proceed with the previous step making the students readers instead of participants. You will then be able to read all the postings in context.

In the interim, when dealing with the Grade Center issue faculty can:

Issue 2: Involves the Grade Center and navigating away from a grading attempt. The “Exit” and “Save and Exit” buttons are not functioning correctly. In addition, when moving through the student’s tests, you are presented with a leave or stay on the page message.

1.)           Completely exit one student’s quiz and get back to Grade Center by clicking a button completely out of Grade Center (such as Announcements or Lesson Button) or the Grade Center breadcrumb and then return to the Grade Center

2.)           When grading an attempt and you have the option of leaving or staying on the page instead of saving and submitting, choose leave. The grade will be recorded and one can move on to the next student’s attempt.

We appreciate your patience during this longer than normal, but very important update. A reminder abridged E-mail will follow closer to scheduled date.

**** Students will be notified via a separate E-mail ****

Blackboard Back Up and Functional

Hi All – Blackboard is back up and functioning normally.  The problem seems to have occurred between about 7:30 and 8:50, so if your students reported problems during that time, that is what they are referring to.  They should no longer be experiencing problems, but if they are, please contact us at or 987-4257.

The details of the issue have also been added to the Bb Server Status Log, available on the Blackboard tab of My Tri-C Space for faculty to view.

With thanks for your patience as we resolved this issue – Sasha

Blackboard Restart

Blackboard was functioning very slowly this morning, so we did a restart.  It appears to be getting online correctly, however we’ll update everyone once we can confirm everything is fully up and functional.

We’ll provide further updates as soon as we have more information. – With thanks for your patience and understanding! – Sasha

Course Reports Issues in Blackboard

The “Student Overview for Single Course” and “Course Activity Overview” reports are not currently working for Spring 2014 Blackboard courses. We have been working with ITS and Blackboard to identify the cause of the issue and resolve the problem. We will post an announcement to the blog as soon as we have an update on the status of these reports. In the meantime, faculty who have academic integrity questions about activity in their course sites can contact the Office of eLearning & Innovation at 216-987-4257 for assistance. eLi can then work with ITS to retrieve the required data.

Please feel free to contact us with any questions.

Internet Explorer 11 Issues in Blackboard

Faculty and Students are advised not to use Internet Explorer 11 to access Blackboard at this time. Microsoft released an update to IE11 on February 11 that can cause the web browser either to crash or become unresponsive when accessing Blackboard course sites. The Office of eLearning & Innovation is working with ITS and Blackboard to address the issue. Additional updates will be posted to the blog as soon as they are available. In the meantime, anybody who uses Internet Explorer 11 is encouraged to use an alternate browser such as Firefox or Chrome.

Blackboard Fixed with IE

Though we are still conducting follow-up testing, our results thus far indicate that Blackboard is functional with IE once again.  A couple of small issues have been reported that we are continuing to investigate.  If you notice anything atypical in IE, please contact or 216-987-4257.

The browser checker has also been updated by ITS.  It should more accurately reflect the compatibility of the browser you are accessing Blackboard on.

If you haven’t already, please “Follow” our blog by clicking on the button in the left-hand sidebar.  You’ll be able to subscribe to updates so that when we post information, it will come directly to your email inbox.  You can also use the “Search” feature to search for older posts using standard keywords (“faculty”, “support”, “SoftChalk”, etc.)

With thanks! – Sasha

Camtasia Relay Update

A couple items relating to the status of Camtasia Relay:

  1. You don’t need to use portable recorders anymore on the Academic Image:)
  2. We had a system error today where 14 recordings were temporarily held.  Everything is working again.  Those recordings have been successfully processed.
  3. If you use a RevoLab microphone for your lecture capture – there is a problem with the computer not recognizing the microphone as the default recording and playback device.  The Learning Commons provided this solution:  Instructors must plug the RevoLabs base into the USB port and RESTART so the system can load the RevoLabs driver on startup. If the computer is already shut down, simply plug the base in and start up.
  4. Following testing, we have enabled a captioning profile for Camtasia Relay.  If you select this captioning profile (designed for accessibility purposes), note that only the Flash Video is captioned.  You will have to review and release your captioning transcription before the recording will be processed.  Please find step-by-step info here.  If you have questions about this, please contact us

With many thanks to Bill Fogarty and John Francway for their assistance, as well as Genevieve and Jeff Ballinger for their rapid responseJ  If you have any issues with these items, please contact us at: or 987-4257 so that we can get started on a solution for you. – Sasha

Camtasia Relay publishing error

We are currently experiencing a problem publishing from the Camtasia Relay server. Users are seeing the error: The presentation below failed to publish because the account information is incorrect or missing. Presentations are being successfully uploaded to the server, but are not being processed.

Once the issue is resolved, Camtasia Relay users will be notified by email when the presentations have been processed.

UPDATE – Adobe is on the Case

UPDATE (posted 1:30 PM 12-23-13).

We’ve been working nonstop to resolve the final lingering issues with Adobe and the recorded webinars.  The system will be off-line for the next few hours in an attempt to have Adobe implement a solution.

Again, we appreciate your patience as we work to solve this with minimal disruption to teaching and learning.


Adobe themselves are actively working on solving the remaining upgrade issues.  It appears that most of the time recorded webinars function as intended, however occasionally we run into one that does not.

If you are experiencing this, please let us know the following information:  browser used, public link, the link for where the recording is when you are logged into Adobe Connect.

View the new Adobe Connect 9 documentation below

With thanks!