Category Archives: Uncategorized

Full Grade Center Now Functioning Properly

The Blackboard Full Grade Center has been restored. Sorry for any inconvenience this may have caused.

Full Grade Center Not Functioning Properly

Currently when attempting to access the Full Grade Center in Blackboard the following error message is received:

Error: The data received from the server is not correct and cannot be used to display the Grade Center. Reload the Grade Center in case the error is due to an intermittent communication issue. SyntaxError: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data

The ‘Needs Grading’ area is functioning properly for faculty to grade student submissions.  This issue does not affect students’ ability to complete any assigned work in Blackboard.  Check back for updates.

Blackboard is going down at 1pm today (6-5-17)

Currently the integration process that updates enrollment in Blackboard is not completing.  There seems to be something that is causing this process to freeze part of the way through.   Because of this problem we will have to shut down Blackboard. We will schedule it for 1pm today (6-5-17)  and the shutdown should last approximately one hour.

Sorry for the inconvenience.

Grade Center Navigation Issue

Currently the Exit and Save and Exit buttons are not functioning properly in the Blackboard Grade Center. In addition, when moving through the student’s tests, you are presented with a leave or stay on the page message. The work arounds for these issues are as follows:

To completely exit one student’s quiz and get back to Grade Center,  click a button completely out of Grade Center (such as Announcements or Lesson Button) or the Grade Center breadcrumb and then return to the Grade Center. When grading an attempt and you have the option of leaving or staying on the page instead of saving and submitting, choose leave. The grade will be recorded and one can move on to the next student’s attempt.

Access Denied message in unavailable discussion board

With a recent update, we’ve uncovered a known Blackboard bug. If a discussion board is unavailable and you attempt to edit or create a posting, you’ll receive a Access Denied message. To get around this error, you have a few options,

  1. Make the discussion board available, make your changes, then make it unavailable again (if desired).
  2. If you don’t want the students to post yet or no longer want the forum to be available for students to post to, use the manage option from the pull down and make all of your students readers instead of participants. This will limit the students from making any new postings, while leaving the discussion board available for them to read, review, and learn from their peer’s posts.
  3. If grading an unavailable discussion board, grade using the option in the pull down or proceed with the previous step making the students readers instead of participants. You’ll then be able to read all the postings in context.


Video content on the Blackboard LMS

Video Content on the Blackboard LMS.

OLAT is working on a time sensitive problem dealing with a video content storage issue within the Blackboard LMS. For faculty affected by the Blackboard LMS video content issue, I wanted to let you now that OLAT is going to reach out to you in the next few days to see if someone from district can come to help you with moving some of the larger video files to the streaming server. While there is some urgency to this problem, we do have some time to take corrective action. OLAT with the help of ITS is working to address the LMS Video Storage Problem. We look forward to assisting our online campus community at TRI-C.

Tom Kemp,  OLAT

More Information about ProctorU

ProctorU is a live remote proctoring service that allows students to take their exams from anywhere using a webcam and a reliable internet connection. Here at Tri-C ProctorU can be used for online courses and is available to fully online students for a maximum of two tests, per semester, per class. These tests can be in the form of two 31-60 minute exams OR one 61-120 minute exam free of charge. Any additional exams taken with ProctorU must be paid for by the student. The cost will be $15 for a 31-60 minute exam or $25 for a 61-120 minute exam. Students who are not fully online will be asked to pay for this service or take the test in one of the testing centers at any Tri-C campus.

Should you as a faculty member have any difficulty while using the service, call the Proctor U support desk at 855-772-8678 and select option #2 from your touch tone phone.  You may also contact Proctor U directly through Email at:

Below is the suggested PROCTOR U syllabus language for students taking fully online classes:

As an Online TRI-C student you may be required to take online tests which are proctored by a 3rd party. Often the proctored test is in the form of a midterm or final exam. TRI-C has contracted with Proctor U to provide this service to our students.  Each fully online student will be allowed to take up to two tests, free of charge, in each fully online class. The tests can be two 31-60 minute exams OR one 61-120 minute exam free of charge. Any additional exams taken with ProctorU must be paid for by the student. The cost will be $15 for a 31-60 minute exam or $25 for a 61-120 minute exam.

Note: It would be best to test your computer out at before scheduling your exam. This test will take a few minutes to complete. You should have a wired connection to the internet, a webcam and a microphone (A tablet will not work)

***Do NOT call the TRI-C support desk as they will be unable to help you while taking a proctored test.

If you are having difficulty using PROCTOR U in an online test, please contact PROCTOR U directly at 855-772-8678 and from your touch tone phone select option #1.  Someone from PROCTOR U will assist you.  Students also may email the Proctor U support desk at

2 Known Issues with Adding Content to Blackboard

With the latest upgrade of Blackboard, there are two known issues that may affect faculty’s Blackboard course site development:


respondus  Blackboard/Respondus integration – Respondus, the test creation tool that links to Blackboard, has a known issue with uploading tests into Blackboard. If you need help uploading Respondus tests into Blackboard please email and help will be arranged.


presenter Adobe Presenter upload to Blackboard – Adobe Presenter is an add-on to PowerPoint for integrating audio and interactivity into a PowerPoint presentation.  If you are trying to upload an older Adobe Presenter file to Blackboard through using ShareStream, make sure the original PowerPoint is a .pptx file and not a .ppt file.  Older versions of any PowerPoint presentation need to be upgraded to the latest version prior to adding the presentation into Sharestream.

Softchalk – Creating Lessons – Training

SoftChalk is an award winning content authoring software for creating interactive lessons.

Friday, September 9, 2016

Metro Campus MHCS 223

SoftChalk – Creating Lessons – Building a Foundation

9 am – 12 pm

Learn from the SoftChalk corporate trainer the basics of SoftChalk Cloud and Create. Receive an overview of numerous activities and objects you can create to add interactivity to your stylized lessons. You’ll have the opportunity to make and take activities in this hands – on workshop which you can use in your Blackboard course site as scored or unscored items. Learn how to create a SoftChalk ebook and reusable learning objects to share with your colleagues. Receive personal assistance from the Centers for Learning Excellence (CLE) staffers during this session.

SoftChalk – Creating Lessons – Beyond the Basics

1- 4 pm

Learn from the SoftChalk corporate trainer deeper learning activities including quiz groups, branching lessons, working with equations, polling and much more. Additionally, there will be plenty of time to create your own lessons in this hands – on workshop with the help of the SoftChalk trainer and the Centers of Learning Excellence (CLE) Instructional Technologists.

Walk-ins welcome or enroll in TEC for stipend/service credit.

ProctorU now available


ProctorU is a live remote proctoring service that allows students to take their exams from from anywhere using a webcam and a reliable internet connection.

For  STUDENT resources select the title of the document:

Steps to use Proctor U at Cuyahoga Community College as a STUDENT

TRI-C Student overview and ProctorU standards

TRI-C Proctor U Exam Preparations _ 6 things

TRI-C Schedule a ProctorU session


For FACULTY resources select the title of the document:

Steps to use Proctor U at Cuyahoga Community College as an INSTRUCTOR

TRI-C Proctor U – Faculty- How it Works

TRI-C Proctor U Instructor Overview

TRI-C Incident Report Center walkthrough A2016