Video Content on the Blackboard LMS.
OLAT is working on a time sensitive problem dealing with a video content storage issue within the Blackboard LMS. For faculty affected by the Blackboard LMS video content issue, I wanted to let you now that OLAT is going to reach out to you in the next few days to see if someone from district can come to help you with moving some of the larger video files to the streaming server. While there is some urgency to this problem, we do have some time to take corrective action. OLAT with the help of ITS is working to address the LMS Video Storage Problem. We look forward to assisting our online campus community at TRI-C.
Tom Kemp, OLAT
ProctorU is a live remote proctoring service that allows students to take their exams from anywhere using a webcam and a reliable internet connection. Here at Tri-C ProctorU can be used for online courses and is available to fully online students for a maximum of two tests, per semester, per class. These tests can be in the form of two 31-60 minute exams OR one 61-120 minute exam free of charge. Any additional exams taken with ProctorU must be paid for by the student. The cost will be $15 for a 31-60 minute exam or $25 for a 61-120 minute exam. Students who are not fully online will be asked to pay for this service or take the test in one of the testing centers at any Tri-C campus.
Should you as a faculty member have any difficulty while using the service, call the Proctor U support desk at 855-772-8678 and select option #2 from your touch tone phone. You may also contact Proctor U directly through Email at: email@example.com
Below is the suggested PROCTOR U syllabus language for students taking fully online classes:
As an Online TRI-C student you may be required to take online tests which are proctored by a 3rd party. Often the proctored test is in the form of a midterm or final exam. TRI-C has contracted with Proctor U to provide this service to our students. Each fully online student will be allowed to take up to two tests, free of charge, in each fully online class. The tests can be two 31-60 minute exams OR one 61-120 minute exam free of charge. Any additional exams taken with ProctorU must be paid for by the student. The cost will be $15 for a 31-60 minute exam or $25 for a 61-120 minute exam.
Note: It would be best to test your computer out at http://www.proctoru.com/testitout before scheduling your exam. This test will take a few minutes to complete. You should have a wired connection to the internet, a webcam and a microphone (A tablet will not work)
***Do NOT call the TRI-C support desk as they will be unable to help you while taking a proctored test.
If you are having difficulty using PROCTOR U in an online test, please contact PROCTOR U directly at 855-772-8678 and from your touch tone phone select option #1. Someone from PROCTOR U will assist you. Students also may email the Proctor U support desk at firstname.lastname@example.org
With the latest upgrade of Blackboard, there are two known issues that may affect faculty’s Blackboard course site development:
Blackboard/Respondus integration – Respondus, the test creation tool that links to Blackboard, has a known issue with uploading tests into Blackboard. If you need help uploading Respondus tests into Blackboard please email email@example.com and help will be arranged.
Adobe Presenter upload to Blackboard – Adobe Presenter is an add-on to PowerPoint for integrating audio and interactivity into a PowerPoint presentation. If you are trying to upload an older Adobe Presenter file to Blackboard through using ShareStream, make sure the original PowerPoint is a .pptx file and not a .ppt file. Older versions of any PowerPoint presentation need to be upgraded to the latest version prior to adding the presentation into Sharestream.
SoftChalk is an award winning content authoring software for creating interactive lessons.
Friday, September 9, 2016
Metro Campus MHCS 223
SoftChalk – Creating Lessons – Building a Foundation
9 am – 12 pm
Learn from the SoftChalk corporate trainer the basics of SoftChalk Cloud and Create. Receive an overview of numerous activities and objects you can create to add interactivity to your stylized lessons. You’ll have the opportunity to make and take activities in this hands – on workshop which you can use in your Blackboard course site as scored or unscored items. Learn how to create a SoftChalk ebook and reusable learning objects to share with your colleagues. Receive personal assistance from the Centers for Learning Excellence (CLE) staffers during this session.
SoftChalk – Creating Lessons – Beyond the Basics
1- 4 pm
Learn from the SoftChalk corporate trainer deeper learning activities including quiz groups, branching lessons, working with equations, polling and much more. Additionally, there will be plenty of time to create your own lessons in this hands – on workshop with the help of the SoftChalk trainer and the Centers of Learning Excellence (CLE) Instructional Technologists.
Walk-ins welcome or enroll in TEC for stipend/service credit.
Need help with the new student attendance reporting procedure? Blackboard can assist. This video from the Metro campus Center for Learning Excellence (CLE) outlines how to run a Blackboard Course Activity Overview report to substantiate online student attendance given the new Tri-C attendance reporting procedure.
By running the Blackboard report, you’ll be able to tell if your students logged in twice in a week and use that information for the Attendance Tracker located on the Faculty tab of My Tri-C Space.
For assistance and support regarding this Blackboard report, visit a convenient campus CLE or contact Online Technical Support at (216) 987-4257.
Blackboard at Tri-C was upgraded to a new version and new hardware on May 19-20, 2016. While there are not many changes to the functionality and design for faculty and students, here are a few new and newly resolved issues to note:
New Known Issues
- Discussion List View vs. Tree View: The Tree View option in Discussions doesn’t persist when going into a thread and back out. The view will revert to List View
- Grade Center Columns show Extra Decimal Places: The decimal places for percentages are displaying out to 4 places in the Grade Center for weighted and calculated columns.
Newly Resolved Known Issues
- Collaboration (Virtual Classroom & Chat) Not Available – Resolved: The Collaboration tools are again available in Blackboard. Faculty who need collaboration functionality for their courses are still encouraged to use WebEx, a powerful online meeting and collaboration tool available at the College for both faculty and students. For more information and to get started with WebEx, visit http://itservices.tri-c.edu/network/webex-for-faculty-and-staff.html
- Cannot Include Received Attachment when Replying to or Forwarding Course Message – Resolved: Faculty and students replying to or forwarding a course message can now include the received attachment with their reply message.
- Delayed course creation – Resolved: Course creation was delayed after the Blackboard upgrade, but is now fully functional. There may be continued slight delays due to higher than usual course request volume before the summer semester begins on May 31.
Additional updates to the status of new and resolved known issues will be available at https://elearningandinnovation.com/faculty-resources/known-issues/. Updated help and support documents are available on the Online Learning pages at http://www.tri-c.edu/online-learning/elearning-technologies/index.html for both Students and for Faculty.
For further assistance with Blackboard Learn, the Online Technical Support team can be reached via phone or email:
- Call 216-987-4257
- Email eLiFacultySupport@tri-c.edu or eLearning@tri-c.edu
The College is upgrading to a newer version of Blackboard. When the upgrade is complete, faculty and students will not experience significant differences from the functionality and design of the current version, but the system will be operating on new hardware. Please take note of the following upgrade activities as we work to implement the upgrade:
- Starting at 12:01am on Thursday, May 19th and continuing through May 20th, Blackboard Learn will be offline and unavailable to students, faculty and staff. The extended outage will allow the infrastructure changes to be completed. Note that faculty preparing course sites for Summer will not be able to access the system during the upgrade.
- The upgraded Blackboard Learn will be available again on Saturday, May 21st.
If you need assistance with Blackboard Learn, the Online Technical Support team can be reached via phone or email:
- Call 216-987-4257
- Email eLiFacultySupport@tri-c.edu or eLearning@tri-c.edu
Additionally, help documents will be available on the Online Learning pages at http://www.tri-c.edu/online-learning/elearning-technologies/index.html.